ORDERS

There are several ways how you can place your order or obtain advice from us. You can select the method which is most convenient to you and we will ensure that we will try to make the order process as easy as possible for you.
You can place your order by using our telephone hotline, email, by letter or via our online shop using your credit card.

The following information is required when you place your order:

• Your name
• Your invoicing and delivery address
• Your phone number and email address
• Your date of birth for items such as knives, hatchets etc.
• Your payment information

All our prices include New Zealand GST of 12.5%

Overseas orders will not be subject to New Zealand GST

For orders other than order made via our online shop, we will provide you with an order number and our bank account details. Your order will be dispatched promptly upon receipt of payment.

Payment can be made by direct credit or by cheque. All cheques need to be crossed Not Transferable.

Items will be dispatched as soon payment has been received or the cheque has cleared.

For online orders where you use the credit card option, you will be taken directly to our Flow2Cash secure site where you can safely use your credit card details to pay your order. Top Gear will never be able to see your credit card details. Your credit card will not be charged until your order is ready for dispatch.

DISCLAIMERS

International Shipping Restrictions, Import Restrictions, Customs Restrictions , Returned Goods

It is the responsibility of our customers to make sure that they are allowed to import any items ordered from our website into their country. If the Customs in your country returns your order to us, either because you did not have the permission to import such items or because such items are banned in your country, we will refund to your credit card your total charge minus twice your shipping charge (as we must pay our carrier the same shipping charge to return your order back to us),and minus 15 percent of the value of your order as the re-stocking fee, and minus any other charges, such as quarantine fees or warehousing fees, assessed by the customs in your country.

Once again, please check with your countrys customs officials to make sure you are allowed to import knives and/or tools from New Zealand . If the order is not returned at all you will not receive any refund and you accept full responsibility for the confiscated order. Please be aware: Customs does stop certain products from coming through and you must accept all financial responsibility for this order. Your email must state that there will be no charge backs and that you agree to our shipping terms.
If your order is returned because you entered a wrong address, or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order minus the shipping charge and 15 percent of the value of the order as a re-stocking fee. We will also subtract any other outside charges we might have incurred during shipping, such as warehousing fees, return postage fees, etc.

RETURN AND REFUND POLICY

You then need to send the parcel to the address given in the Returns Confirmation email. You will be notified via email when your account is credited for the return (usually within 48 hours of receipt of the returned item). If you pay by cheque, we will refund you by cheque or by direct credit..

If we made an error in your order we will refund the full purchase price plus shipping costs for that item. We pride ourselves on quality control and check all products to the best of our ability before sending them out. In the rare instance that an item is faulty, we will refund your payment and along with any postage that you’ve had to pay to return to us upon receipt of item. Please note that we cannot be held responsible for any parcels sent to us that get “lost in the post”. We also reserve the right to reject any returns if we deem the item not to be shop worthy.